Campus Voice – Student Complaint Management System

Educational institutions often face challenges in managing student complaints effectively due to the lack of a centralized and transparent system. Traditional complaint handling methods rely on manual processes such as verbal communication or paper-based records, which are time-consuming, inefficient, and difficult to track. These methods often result in delayed responses, lack of accountability, and poor communication between students and administration. This project presents Campus Voice – Student Complaint Management System, a web-based application designed to streamline the process of registering, tracking, and resolving student complaints in an organized manner. The system provides a digital platform where students can submit complaints along with relevant details and supporting images, while administrators can view, manage, and respond to complaints efficiently. The system is developed using modern web technologies including HTML, CSS, and JavaScript for the frontend, and Python with Flask framework for the backend. The application uses SQLite3 database for storing complaint records and user data. The system ensures secure login, role-based access, and real-time updates of complaint status. Experimental implementation shows that the system significantly improves communication between students and administration, reduces manual workload, and enhances transparency in complaint resolution. The platform provides a scalable and user-friendly solution for educational institutions aiming to modernize their grievance management system.